Transformation and Consulting

Global Business Services

Generating Advanced Operations Transformation Impact

Genpact enables clients to deliver significant business outcomes by designing, transforming, and running global business services, operating centers, and shared services.

We help clients architect the Lean DigitalSM enterprise by combining design-thinking principles with Lean approaches, digital technologies and analytics, and deep domain expertise. Our approach reimagines organizations beyond the front, middle, and back office to deliver end-to-end digital solutions and advanced operating models that generate business impact.


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Unlocking value within your shared services

Early iterations of shared services centers (SSCs) were established with clear objectives: efficiency and centralization in pursuit of cost reduction. Many firms have successfully trimmed costs in this way. Most Fortune 500 companies operate SSCs in one or multiple functions. To generate the greatest possible value from their SSCs and drive continuous improvement, organizations should begin by assessing the maturity of their operations and select the best approach to take their centers to the next level. Genpact sees three levels for shared services: setup, maturity, and best-in-class.

Leveraging our deep domain expertise and extensive operational experience, we help companies unlock the value within shared services to enable better business outcomes and performance.

Genpact supports organizations as they seek to leverage the full power of SSCs at each step of their journey - from strategy building and setup all the way to best-in-class operations focused on increasing efficiency and productivity, strengthening controls, and reducing costs. Driven by process innovation and operational excellence through our Lean Six Sigma DNA and history with GE, Genpact delivers business impact to global clients.