What We Do
The challenges facing the collections process are increasing. An uncertain economic climate makes collecting outstanding funds more difficult. Delinquent debt is rising while top-line growth is slowing. To improve results, companies need a strategic partner who can deliver improved collections efficiencies. With unique capabilities combining industry-specific process management and globally talented workforce, patented technology, and analytics, Genpact has developed a comprehensive approach to collections which diminishes revenue loss while enhancing the customer experience.
We provide the following range of solutions:
Early Stage Collections
Genpact’s early stage collections services offer outbound calls to customers in the early stages of delinquency (usually 2-3 months past due date). Our unique approach helps fine tune the debt recovery process with automated solutions and focused analytics offered by nine global delivery centers.
Late Stage Collections
Our specialized multilingual collections professionals prepare over 40,000 contacts per day to optimize our dialer strategy. We offer focused late stage collections that utilize payment-restructuring plans for greater collections results.
With a focus on process efficiency and effectiveness, Genpact’s multilingual staff manages a collections portfolio of over US$10 billion. We offer specialized services focused on increasing contact on accounts involving bankruptcy, unavailable addresses, and post office returns.
Support functions from Genpact are designed to improve collections contact strategies and enhance the efficiency of the collections call center functions. Based on our process focus and strong emphasis on analytics and technology, our solutions drive bottom line impact by increasing contacts and enhancing agent productivity.
Companies that enhance their collections process can realize a two- to three-fold reduction in losses. Read about the business impact we have generated for some of our collections clients in the respective service pages.