What We Do


Generating Smart Cloud Impact

Shrinking budgets and disruptive technology are driving the adoption of Business-Process-as-a-Service (BPaaS, also been termed “platform BPO”). This delivery model, typically part of Business Process Outsourcing (BPO) offers opportunities to leverage best-in-class technology and standardized yet configurable processes without major capital outlays. It sometimes provides the option of using a Software-as-a-Service layer that only encompasses the application part of the delivery stack.

Faster time to market
Reduces time spent acquiring and deploying new assets and processes

Immediate access to best-in-class technology, processes, and talents
Quick access to more efficient processes and easy upgrades; Process optimization is built into the technology platform

Compliance and controllership on day one
No lengthy or complex change management transitions

Significantly reduced costs
Little to no upfront cost and no maintenance costs during the engagement


BPaaS is characterized by a “one-to-many” delivery model that leverages a shared set of tools individual enterprises can tap into at least partly on a “pay-as-you-go” basis. Genpact uses this innovative model to provide process services leveraging cloud-based ERP solutions, point solutions, and end-to-end applications that enhance global connectivity and collaboration. Genpact's BPaaS encompass: 

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Horizontal Services, such as Finance and Accounting (F&A) or Human Resources (HR) services, to allow rapid expansion and upgrading of end-to-end services in many areas common to every industry.

  • Genpact F&A end-to-end solution (powered by Netsuite cloud ERP)
  • Human Resources Information System (HRIS)
  • Order To Cash (OTC) solutions
  • eBilling, Credit and Collections (Akritiv)
  • Travel & Expense Management
  • Akritiv Procure to Pay solution

Vertical Services tailored to specific industries such as financial services, mortgage, including insurance origination fulfillment services on a third-party platform as well components of the commercial lending and leasing cycle.


Genpact BPaaS solutions offer end-to-end transparency and fast access to best-in-class processes, state-of-the-art infrastructure, and highly trained staff, as shown in diverse client engagements:

Insights from Genpact

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