What We Do
Generating Healthcare Impact
Genpact partners with over 70 healthcare companies, enabling them to harness digital's power in an agile way through our Lean Digital approach, a combination of advanced process-centric digital technologies, design thinking and lean principles. The result is Intelligent OperationsSM.
Genpact's Lean DigitalSM drives impact through a practical use of advanced operating models, harnessing effectively technology and analytics, enabling step-change business outcomes and avoiding the rest, enabling healthcare providers to reduce costs, drive customer satisfaction, deliver quality care, manage risk and compliance, and extend digital's transformational power from the back-office to care delivery to wellness management. Our solutions include:
Revenue Cycle Management
End-to-end revenue cycle management solutions from cash posting and explanation of benefits (EOB) processing through denial management, insurance follow-up, and self-pay for shorter revenue cycles to ensure increased cash flows at reduced cost.
Financial & Accounting
Genpact finance and accounting services include accounts payable, general accounting, accounting, closing and reporting (ACR), treasury, tax services, financial planning and analysis, and F&A Systems of Engagement.
Research content and presentation services, marketing sales and services analytics, information science analytics, risk analytics, and finance and accounting analytics, with customized solutions for the healthcare industry such as analytics for population health management and accountable care organizations.
Transformation & Consulting
Genpact’s Transformation and Consulting team enables healthcare providers with discrete process transitions and holistic enterprise transformations through integrated process technology services (IPTS), Lean Six Sigma, global business services, and change management applied to accountable care organization, revenue cycle management, population health management, optimization of hospital back-office processes, care delivery and patient flow pathways and regulatory change.
We help healthcare payers and providers adapt key processes such as product development, membership and billing, claims processing, and customer service operations by leveraging end-to-end technology solutions including consulting, enterprise application services, and infrastructure management services.
An integrated pharmacy healthcare services provider minimized revenue leakage, enhanced profitability, and achieved mandatory compliance through robust ICD-10 migration
A large US-based pediatric hospital increased customer satisfaction by 3% and decreased patient wait times by 18% by streamlining the hospital work flows, enhancing patient experience and care levels, and increasing the use of hospital infrastructure for additional capacity