Commercial Contract Operations
Generating Life Sciences Impact
Life sciences organizations realize the need to transform their commercial contract operations to reduce revenue leakage, provide greater transparency and auditability, while continuing to execute more complex contracts.
Genpact’s partnerships with leading-edge commercial contract operations solution providers combined with our Lean DigitalSM approach brings together design-thinking, Lean principles, deep domain expertise, and process-centric digital technologies. We provide innovative operating models, streamlined contract pricing, efficient contract management operations, and reduced costs while increasing overall quality and timeliness. Our solutions include:
Contract Pricing Solutions
Contract performance analysis across all sales channels through account segmentation based on contract types, customer, products, and volumes. Contract formulation services, including formulary management and contract development based on rebates, chargebacks, and incentives, in addition to creating deal-specific price range guidance and discounts
Contract Maintenance Solutions
Cleaning master data, identifying under-performing contracts and customers, and measuring analyst productivity enables enterprises to streamline contract setup and maintenance ensuring quality and compliance.
Contract Transaction Solutions
Claims processing, compliance/performance reporting, and over-payment analytics help enterprises reduce contract administration errors, revenue leakage, and over-payments while optimizing rebates, minimizing regulatory violations, and improving performance visibility.
Contract Technology Solutions
Contract technology solutions on the cloud, with platform, process and analytics capabilities to streamline contract management activities and enable alignment to strategy with execution
Best-in-class technology partner led solutions that integrated with leading ERP solutions and improve forecasting, pricing and risk mitigation, fully compliant with SOX and with HDMA directives, and SAS70 audits
Contract Robotics and Machine Learning Solutions
Automated solutions for data extraction and indexing in existing contract indexing and contract upload processes to eliminate manual intervention, and boost standardization to drive efficiency and productivity improvements
One of the world's largest pharmaceutical manufacturers improved operations by ensuring 100% data accuracy and 100% membership updates with outcome-focused technology and process improvements by leveraging an advanced operating model for contract management and charge-back operations.