What We Do
Life Sciences Outsourcing, Services and Compliance
Generating Life Sciences Impact
In the midst of a momentous industry evolution, life sciences companies must adapt their business operations to remain competitive.
With roughly a dozen of the top 25 global life sciences companies as clients, Genpact helps pharmaceuticals and medical devices companies evolve their operations through advanced operating models that leverage technology and analytics to enable smart processes. The result is Intelligent OperationsSM.
We design, transform, and run life science processes through a practical use of advanced operating models, harnessing effectively technology and analytics by focusing efforts to where they can deliver the most impact.
Multi-Channel Customer Experience
We design, improve, and operate multi-channel customer contact processes that save costs and deliver an improved customer experience across a range of services, including medical information and patient support, adverse event and product quality complaint reporting, tele-detailing, promotional product information, sales support/lead generation, inbound and outbound campaigns, and order management.
Contract pricing, maintenance, and transaction solutions to enable robust and optimized regulatory compliance and risk management, enhance margins through cost and revenue optimization, and enable insightful analytics for greater PBM/Payer pricing power with greater commercial agility.
Finance & Accounting Services
Genpact Finance and Accounting services include Accounts Payable, General Accounting, Accounting, Closing & Reporting (ACR), Treasury, Tax Services, Financial Planning & Analysis, and F&A Systems of Engagement. We also deliver high-end F&A services, such as Product Cost Accounting, Continuous Transaction Monitoring, Finance Business Intelligence, and Enterprise Risk and Compliance services.
Research content and presentation services, marketing sales and services, information science, supply chain, risk, finance and accounting, and specialized solutions for life sciences in areas such as contract management.
Indirect Source to Pay
Spend analytics, category strategy and development, vendor selection, negotiating, contracting, invoice processing, planning and purchasing order issues, and compliance.
Life sciences companies are facing stringent regulatory requirements in developed markets and the challenge of satisfying dramatically variable requirements in emerging markets, resulting in penalties for non-compliance and costly delays.
IT Managed Services
We leverage technology such as cloud based software as a service (SaaS), process driven solutions including mobile and advanced visualization, IT services, end user computing support and remote infrastructure management to ensure that business process operations run effectively and efficiently.
A leading global bio-pharmaceutical firm freed up US$460 million of working capital and saved $160 million in the first year of operations by implementing a cross-regional F&A solution.
A global pharmaceuticals manufacturer generated US$27 million in incremental profit by implementing analytics to improve physician targeting and to optimize physician call plans.
A major global pharmaceuticals company reduced contract cycle time by 40% and increased spend under contracts by 125% by adopting an e-contract management tool that increased visibility of contract spend and improved compliance, captured discounts, and enabled better savings.