Retail Banking


Generating AML and KYC Impact

Anti-Money Laundering (AML) and Know Your Customer (KYC) initiatives have emerged as important focus areas for financial institutions. Hefty penalties for non-compliance, challenges in acquiring the “right" customers, emerging digitally empowered competitors, and thinning profit margins are forcing financial institutions to reimagine their AML and KYC programs.

Genpact's proven experience of running industrialized AML and KYC operations for financial institutions globally, including several Fortune 500 clients, enables firms to augment operational efficiency, optimize processes, and improve compliance.


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Genpact's solutions leverage our unique Lean DigitalSM approach, which combines digital technology with advance analytics and processes to drive differentiated value across the AML lifecycle. Our solutions include:

Client lifecycle management (CLM)
Genpact helps financial institutions design, transform, and run their client lifecycle operations, while enhancing client satisfaction and minimizing operational risks.

Process standardization and transformation
Genpact's transformation team executes process standardization, discrete process transitions, and holistic enterprise transformations. We analyze end-to-end global data streams and workflows, assess current processes, define standardization, design blueprints, and implement process and technology solutions across the enterprise. – Our industry leading Know Your Customer utility services
Our industry-level managed KYC utility services industrialize due diligence processes, allowing firms to centralize client on-boarding, and leverage due diligence data to address regulatory and counterparty requirements.

AML Center of Excellence (CoE)
Genpact has established more than 40 CoEs for 400+ clients. We design, build, and operate CoEs or enable financial institutions to optimize their existing AML CoEs and global AML operations.

Alert remediation services
Genpact deploys world-class screening platforms and reviews alerts to eliminate false positives. We conduct politically exposed person (PEP) screening to identify PEPs, and sanction screening to review transactions across countries of
 operations and sanctioned entities.

Technology services
Genpact leverages its alliance with Actimize to implement platforms that enable integrated AML lifecycle management. We perform data gap analysis, identify sources for procuring missing data, and define extract, transform, and load (ETL) architecture. We also provide service level agreement (SLA) driven support across the ETL services.

Fraud management
We help financial institutions monitor and mitigate fraudulent activities. Genpact leverages its expertise in predictive modeling, strategic analysis, neural network technology, and extensive understanding of complex fraud behavior to offer effective fraud management.