Operational Risk Management

Enterprise Risk Management

Generating Enterprise Risk and Compliance Impact

Organizations face risks from many sources, including market volatility, increasing shareholder demands, third parties, new technologies, increased regulation, and changing business models. How organizations address these enterprise risks can dictate their future.

Genpact’s Enterprise Risk Management (ERM) solutions  help clients identify, assess, and monitor the threats facing their organizations. By combining our Digital Smart Enterprise Processes (SEPSM) framework with core IT, Systems of EngagementTM, and Data-to-Action AnalyticsSM, we  enable a risk-focused culture.


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Genpact's ERM solutions draw on our Lean DigitalSM approach that brings together design-thinking principles, and Lean methods with digital technologies and analytics, and deep domain expertise. Our end-to-end risk management approach enhances shareholder value by identifying and mitigating enterprise-level risks and integrating the required controls into business processes. We support our clients with practical insights and the implementation of ERM frameworks aligned to international standards, such as the Committee of Sponsoring Organizations of the Treadway Commission (COSO).

Our services enable clients to: 

  • Embed a risk management culture within their business processes
  • Attain a consistent view of risks across the business
  • Build capabilities to focus resources on the risks that matter
  • Clearly and concisely articulate the organization's approach to risk, mitigation strategies, and accountability throughout the organization and the audit committee
  • Deal effectively with potential events that create uncertainty