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Design Thinking innovation for business processes and operations: An overlooked key to growth, not just cost

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Despite the innovation promised by digital, many large companies still struggle with realizing its benefits—and for reasons often not related to technology. A human-centered approach focused on external and internal customer journeys that cut through organizational silos, supported end to end by reimagined process operations, can provide an effective and scalable solution suitable for complex enterprise environments.

Design Thinking innovation for business processes and operations: An overlooked key to growth, not just cost

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