Smart Enterprise Processes


Throughout our history, clients have told us that our ability to combine a bottom-up, granular, process-based approach, with Lean Six Sigma, is unique. Our Smart Enterprise Processes (SEPSM) framework is built on this approach and it drives our differentiation.

Our Smart Enterprise Processes (SEPSM) methodology is a proprietary business process management framework. It helps organizations to consistently perform well in volatile environment and provides them the ability to anticipate change, dexterity to adapt to new conditions and spirit to innovate and produce new solutions. These organizations focus on process effectiveness as well as efficiency and operate smoothly across global markets. We call them Intelligent Enterprises.

What is SEPSM

SEPSM is an uncompromisingly logical yet unique methodology that employs granular data analysis, ultra-sophisticated diagnostics and cross-functional benchmarks to maximize process effectiveness and achieve for example:

  • Tighter controls resulting in stringent regulatory compliance
  • Faster time to market, creating stronger revenues
  • Improved capacity and productivity to better cost management

SEP Delivers Value to Customers

For example using the SEPSM framework we have been able to help our clients:

SEPSM framework has helped organizations to produce a specific road map for maximizing process effectiveness, which can be implemented in a modular approach to address specific client needs and attain specific business outcomes.

To know more on how SEPSM works, please click here

Click here to view SEPSM Demystified video

As businesses grapple with rapidly changing economic conditions, globalization pressures, rising competition and shareholder expectations, optimizing business process is more important than ever. The SEPSM framework can make enterprises more competitive and intelligent by significantly improving their business outcomes such as cash flows, margins and revenue growth.

With the SEPSM framework, a business is able to:

  • Have a holistic view across business silos providing an end - to - end process visibility to improve overall business results
  • Compare its current process metrics with global industry and geographical benchmarks on a granular level identifying areas of improvement
  • Focus on process effectiveness in addition to efficiency to deliver superior business results
  • Link business outcomes at granular metrics across different business processes, thereby identifying value leakages
  • Optimize business processes to get the most out of the technology investment

 

Client Successes

Client Success framework

Efficiency plus Effectiveness

Today, most viable organizations create highly efficient processes that streamline effort and reduce costs significantly. Most organizations have cracked the efficiency code but goes unaware that there are effectiveness goal as well that can drive even greater business value. That’s where SEPSM steps in. Each function or department in an organization optimizes their part for efficiency. But, due to leakages at the inflection points, the overall effectiveness of the processes is often compromised.

To know more on how SEPSM works, please click here

Click here to view SEPSM Demystified video

SM Genpact, its logo and "SEP" are service marks of Genpact Limited.