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Genpact’s Smart Decision Services is a blend of industry expertise, process capability, analytics and technology. We change the way our clients drive their business outcomes – top-line revenue, cost optimization and asset and risk management – by using insights from internal and external ecosystems to make smarter decisions that address challenges around regulations, risk and growth.

 

Companies are witnessing a huge explosion of big data availability. This encompasses structured, semi-structured and unstructured data across internal transaction systems, syndicated research sources and social media. The upside is unprecedented growth opportunity for companies.

Our analytics services help clients leverage all available data – including previously unused data - to understand customers, partners, markets and businesses and thus drive business impact.

We corral large amounts of available data and guide our clients through predictive analysis to make smarter decisions and deliver key business outcomes to increase revenue, improve marketing ROI, manage risk and capital, ensure compliance, optimize supply chain and reduce costs. We further strengthen client enterprise risk management capabilities using the world’s most recognized regulatory and financial industry frameworks thereby increasing profitability while trimming regulatory and compliance costs for our clients.

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  • Genpact helped a $40 billion consumer lending company acquire new less risky and more profitable customers through better customer segmentation by executing 120 marketing campaigns every month touching 5 million customers and ensuring $10 million cost productivity on customer service. This resulted in $35 million incremental revenue and $25 million of loss avoidance for the client.
  • Partnered with the sales and marketing function of a large retail infomediary with the help of advanced analytics and reporting solutions resulting in $25 million in revenue and $40 million in annual cost savings.
  • Profitability enhancement for an aftermarket services provider by managing a portfolio of $2 billion revenue with 500+ contracts across five product lines; optimizing cost of maintenance contract and recommending pricing for over 2,000 deal scenarios every year; increased profitability by a 5% improvement through contract restructuring, cost out opportunities and billing accuracy.
  • Key issues plaguing the healthcare industry today include lost capacity and inefficient processes that result in unpredictable outcomes, long wait times, unsatisfied patients and ultimately an unsustainable business model for hospitals. Genpact’s helped Miami Children's’ Hospital address these challenge sand re engineer its processes to deliver a 4X return on investment for the hospital through:
      • Increased utilization of equipment and infrastructure, generating additional capacity
      • 18% decrease in patient wait times
      • 3% increase in customer satisfaction
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