Smart Enterprise Processes (SEPSM) is a groundbreaking, rigorously scientific methodology for managing business processes. SEPSM can deliver substantially improved financial performance by breaking down organizational silos and making business processes effective and measurable. Compared with traditional efforts focused on efficiency within individual processes or business units, SEPSM’s end-to-end methodology can deliver two to five times the impact on improved cash flow, margins, revenue growth or other targeted financial and operating metrics. With SEPSM, Genpact elevates management of business processes to a strategic tool that significantly improves a company’s bottom line performance.

Applying Science to Business Process Management SEPSM provides a framework of analytics, technology and reengineering applied to the key processes a company uses to manage its business. Through experimentation, testing and thorough analysis of data from over 200 million transactions across more than 3,000 managed processes, Genpact has determined the benchmarks that best-in-class companies achieve at each level in a process. It has identified the key drivers of improved business results for each process, and developed best practices for addressing those drivers. Genpact uses this unique intellectual property to test the effectiveness of a client’s processes by measuring performance at each step of an entire business process, and applying these best-in-class benchmarks from within and across industries. Next, Genpact creates a client-specific diagnosis and roadmap with relevant targets for driving business results. Genpact then carries out its recommendations in the execution phase, using SEP-specific tools, focused IT and technology applications, targeted analytics, reengineering and global delivery services to achieve the targeted impact for the client. Benefits of Smart Enterprise Processes (SEPSM): Provides an enterprise view, cutting across functions and silos Arms businesses with data for change management Delivers discontinuous business improvement Prioritizes the high-impact levers to deliver quick results Offers flexible, capital light solutions with performance-based models A Client-Specific Framework For Managing Business Processes Unlike traditional approaches which reflect a narrow view of measurement (e.g. number of invoices paid per hour) and can be counter-productive, SEPSM reaches across siloed business processes, focusing on business outcomes such as margin and cash flow, which makes visible the effectiveness of a process in driving business results. Recognizing the interrelated nature of company processes, the SEPSM methodology takes an end-to-end, enterprise-wide view, working beyond traditional organizational silos. For example, “Source to Pay” spans procurement, supply chain management and accounts payable, while “Order to Cash” includes sales fulfillment, accounts receivable and collections. SEPSM couples Genpact’s deep domain knowledge of process, key insights and best practices with execution support including focused IT and technology applications, targeted analytics and reengineering. SEPSM extends Genpact’s legacy as a pioneer in business process management. Genpact’s leadership team, client-centric culture and intellectual capital have been deeply influenced by its roots as the business process services operation of General Electric Co. Genpact has developed unparalleled experience in the application of Lean and Six Sigma strategies over more than a decade, and has created one of the single largest pools of dedicated Lean and Six Sigma experts. Of Genpact’s 37,000 employees, more than 20,000 have been trained in the Lean methodology, more than 1,800 have been trained as Six Sigma Green Belts, and almost 1,000 have been trained as Six Sigma Black Belts.