Telecom Solutions - Telecom Analytics, Telecom Solutions Provider, Telecom Process Management

The telecommunication services industry value chain is undergoing significant change, continuing the moves towards convergence of information content, delivery and entertainment. This requires significant capital investment, cost cutting initiatives, partner with innovative solution providers for content creation and delivery, and build long lasting loyalty through effective customer service translating into superior value to the end consumers. Telecommunication companies that can manage this effectively and intelligently will not just compete but outcompete.

Genpact powers global telecommunication companies through smarter processes to drive effectiveness, smarter analytics for intelligent decision making to deliver outstanding, sustainable customer satisfaction. Our solutions enable telecom companies to:

Eliminate process inefficiencies, improve operational performance and increase profit margins
Drive cost effectiveness and enhance operational excellence through our deep granular telecom process management expertise and Lean Six Sigma rigor
Increase customer loyalty and operational effectiveness through our suite of smarter telecom analytics solutions
Accelerate expansion into developing economies through our innovative global delivery platform spread across 64 centers in 17 countries.

Genpact provides comprehensive telecom solutions and services, including:

Finance and Accounting (F&A)

Accounts payable and receivables
Financial analysis and reporting
Tax/Treasury accounting
General and Fixed Asset Accounting
Re-engineering

Sourcing and Procurement

Vendor selection and negotiation
Spend management
Procurement transaction support
Order management

Analytics

Churn, pricing
Segmentation
Loyalty analysis
Social media research
Customer service analysis
Acquisition, retention and attrition analysis
Call quality evaluation and optimization

Payroll
Benefits administration
Training

For a large telecommunications company, Genpact created a financial Shared Services Center (SSC) leading to standardized processes and $4 million business impact
For a large telecommunications company, Genpact optimized their call centers through IVR enhancement and reduced the recall percentage, helping them grow their revenues by $7 million

Genpact is the knowledge Partner of Procurement Leaders Forum in Chicago and is hosting an exclusive 'Executive roundtable over a VIP luncheon'
March 21, 2013, Chicago

visit: http://www.procurementleaders.com/forum-chicago-mar-2013