Time spent by a financial institution’s staff on support issues limits the time available for development issues.
Moreover, 24x7 support for various geographies is expensive if done in-house and data discrepancies require frequent data validation. Genpact provides SLA-driven support across the ETL, batch jobs, Actimize models, and integrated reports.
- Specialized Actimize trained professionals in back-office support
- Replication of support activities across geographies, ensuring standard SLAs
- Reporting and issue resolution
- Support for data validation, data sourcing, and ETL, which reduces the overall cycle time for identifying and fixing breaks for Actimize models
- Proven methodology supported with ITIL best practices
- Customized runbook designed to manage peaks of business events, e.g., real-time visibility into resource (server, queues) allocations
- Clean source data and alerts output
- Make changes as required in model scenarios
- Integrate with reporting platforms
- Conduct periodic data quality audits