Generating Banking Impact
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Banking & Financial Services

Financial services are the roots of Genpact. Beginning in 1997 as a GE Capital business unit in India providing business process management solutions, Genpact has evolved into a leading independent business process service provider. Our services help our clients design, transform, and run advanced operating models to combat volatility, control costs, manage risk and enable growth. Genpact Intelligent OperationsSM drive greater efficiency, effectiveness, and governance to make clients' businesses more competitive and agile.

Genpact Banking Services combines our process excellence with analytics and IT solutions to help reduce costs and enhance business efficiency. Based on a “best shore model," our Banking solutions include the following:

Retail Banking

From origination to customer service to collections, our retail banking services drive operating efficiency and increase business process effectiveness, thanks to our business process and domain expertise in card services, payments, lending, and deposits. Click here to learn more about Retail Banking services and solutions.

Commercial Banking

Genpact commercial banking solutions combine a partnership approach with the power of smarter processes, advanced analytics, and targeted technology to manage more than $200 billion in assets annually. Through industry-specific solutions, we help our clients achieve increased revenue, better margins, lower delinquency levels, reduced cost of servicing, and improved deal conversions. Click here to learn more about our Commercial Banking services and solutions.

Risk Services

Genpact leverages standardized data, relevant metrics, and extrapolative risk models to provide deeper insight and more complete counsel. Our 200-plus staff of risk professionals seamlessly provides end-to-end process redesign, analysis, and advice. To learn more, click here.

Analytics services

Genpact provides business insights across the customer lifecycle through market assessment, competitor mapping, risk/operational analytics, and portfolio monitoring to improve business effectiveness and enable smart decisions. To learn more, click here.

Finance and Accounting

Genpact is a market leader in Finance and Accounting (F&A) business process transformation, with over 16 years of extensive experience. Our comprehensive services encompass the entire end-to-end F&A process with comprehensive governance metrics. To learn more, click here.


Genpact is a global IT services provider that plans, designs, and implements organizational IT strategies and manages mission-critical IT infrastructure for global clients, helping them to extract maximum value from their IT investments. To learn more about our IT services and solutions, click here.

A Fortune 100 financial services firm based in the United States with assets of more than $25 billion1 needed to optimize the customer service operations for its cards division. The challenge was to improve customer experience and loyalty by synchronizing servicing across multiple channels and customer touch points. The firm engaged Genpact to help meet the challenge and implement an agile and proactive solution. With its offerings, Genpact has delivered close to $40 million in cost savings through collaborative business projects and sustained thought leadership for data-driven analytics and intelligent reporting. Through reduced cycle times, an improved measurement system, enhanced databases and information management, and proactive analytics, the customer has seen fewer defects and a significant reduction in cost per contact due to enhanced agent proficiency and call elimination through self-service augmentation.

Additional client impact examples include:

  • $80 million impact for an investment bank by transforming equity derivatives processing
  • $54 million annualized savings for a top-10 investment bank by setting up a virtual captive in India
  • 45% productivity enhancement through standardization and 95% auto match for a financial services company
  • $35 million savings for an investment bank by optimizing Order to Cash (OTC) collateral pool by 5 bps

1 All amounts given are in U.S. dollars unless otherwise noted.