Genpact has created a culture that emphasizes customer centricity, teamwork, and continuous process improvement. Our culture is expressed in the Values that embody our core ideology and defines who we are. Our Values are based on the foundation of unyielding integrity and act as a compass to guide our thoughts and actions, serving as the pillars that uphold us as an organization.
The Genpact Values
- We Succeed When Our Customers Succeed
- We Grow When Our People Grow
- Teams Work, Boundaries Don’t
- Energy and Focus Transform Challenges into Opportunities
- Outstanding Execution Delivers Impact
- Innovation Keeps Us Ahead of the Curve
Being an Employer of Choice
Genpact is a people-oriented company, and we truly believe that happy and energized employees are the key to our success. We are committed to attracting and retaining talent and follow global best practices to ensure that they build fruitful and rewarding careers with us. We strive to create a vibrant and open work environment that is employee-friendly and socially responsible. We offer a global work culture that provides opportunities for constant learning and growth, based on our culture of performance and meritocracy.
From world-class training programs to learning opportunities for building competencies, we encourage and empower our people to acquire new skills and achieve higher education, matching their professional and personal aspirations. We also make significant investments in creating a safe and secure work environment for our employees starting with a strict policy for Environment, Health, and Safety.
Rewarding is intrinsic to our nature, and we ensure that excellence never goes unrecognized. We believe that rewards provide recognition and motivation to high performers to continue with their winning ways, while also raising the bar higher for mediocre performers to perform better. We have a formal online rewards system that enables managers to instantly reward deserving employees.
A Culture of Transparency
Genpact believes that open, transparent, and frequent communication with employees about good and bad news fosters trust and goes a long way in building employee loyalty. We leverage technology as well as the power of face-to-face interaction using multiple channels such as town halls, web chats, employee intranet, one-on-one meetings, among others, to regularly connect and communicate with employees.
Empowering employees to voice their ideas, concerns, and feedback is a key part of keeping them happy. A key channel for garnering feedback is the Employee Satisfaction Survey—the results of which are driven with rigor and passion throughout the company.
A Culture of Giving
Caring@Genpact is our global Corporate Social Responsibilities (CSR) initiative. It involves us as individuals as well as our company-wide efforts. Our guiding principles are:
- Embed social and environmental code of conduct into our core operations and functions
- Leverage our differentiating skills and competencies
- Design and implement sustainable and scalable solutions
We focus on socially relevant areas that complement our business model and skills/competencies and systematically apply our distinctive strengths to maximize social and environmental value. Toward this goal, we have designed a number of global platforms and programs to make giving a way of life at Genpact and empower us to build stronger communities, where we live and work.