We design, transform, and run the processes that underpin intelligent enterprise operations - with the objective to make our clients more competitive.
Throughout our history, clients have told us that our ability to combine a bottoms-up, granular, process-based approach, steeped in Lean, is unique. In 2009 we launched our proprietary SEPSM framework – the foundation of our ability to design, transform, and run process operations and the first such approach in the business process services space. SEPSM is a unique methodology that employs granular data analysis, sophisticated diagnostics and cross-functional benchmarks to maximize process effectiveness and harness the power of digital technology. Our Lean Digital approach enables the practical design and execution of the transformation.
We see process steps as interdependent and subjugated to a set of key metrics that, in turn, align to the true north: the achievement of clear business objectives. Additionally, we deeply understand operations – encompassing how clients every day execute leveraging technology and analytics. Everything we design, transform, and run respects these tenets.
Instead of the traditional focus on the means, for instance technology or process change, SEPSM focuses on identifying the critical factors that influence business outcomes and targets them to achieve maximum impact with minimum disruption. The result is an ability to achieve business impact in a more agile and time effective way which is a better approach in times of volatility.
Discover more about how we design, transform, and run intelligent operations in our solution and industry pages, as well as in our insights section.