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Lead Consultant- NICE inContact

Lead Consultant- Production Support

Function: Operations

Location: Hyd., India

 

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

Inviting applications for the role of Lead Consultant- Production Support

In this role, you will be responsible for Application Support Operations and maintenance of multiple applications & databases, used by business units and infrastructure teams. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time understanding of business problem and, design the solution which really fits into needs.

Responsibilities

  • Actively attend and participate in operational meetings
  • Supervising and fixing the issues related to various applications
  • Must have good trouble shooting and analytical skills
  • Proficient in software debugging and troubleshooting skills

Qualifications we seek in you

Minimum qualifications

  • BE/B Tech/MCA or equivalent
  • Excellent written and verbal communication skills

Preferred qualifications

  • Hands on experience in supporting applications in a managed services environment, specific to conducting SOP based troubleshooting, ability to identify technical issues, ticket assignment to other teams, and manage support tickets to closure within defined service levels.
  • Experience in supporting NICE applications e.g. NICE inContact Central, IEX, Echo, MaxAgent, Nexidia, Engage, Sudio, Personal Connections, Auto Attendant etc. is a must
  • Working knowledge in ITSM solutions like Service Now
  • Proficient to expert in communication skill

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

Job: Lead Consultant

Job ID: ITO049125

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 28, 2022

Master Skills List: Consulting

Job Category: Full Time