Careers at Genpact


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Manager - Sr Developer ServiceNow

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

We are inviting applications for the role of Service Now Developer


  • Level 3 experience in ITSM space with level 2 experience in Develop, Design ServiceNow solutions – ITSM modules (IPC, Knowledge, CMDB, Security operations, Asset and Cost Management, Performance Analytics), ITOM (Discovery, Event Management, Orchestration, Service Mapping), Hardware / Software Asset Management.
  • Provide the client with ServiceNow development Best-Practices Advice and assist in their implementation
  • Deliver ServiceNow development consulting services based on the Client’s ServiceNow release plan, including all modules implemented by the client.
  • Review Business Requirements / SRS and Participate in user stores creation
  • Liaise with BA / TA for requirements related questions and Develop solution as per requirements
  • Conduct Technical Analysis on the ServiceNow applications and modules
  • Develop Use cases for ServiceNow releases
  • Ensure smooth API ServiceNow Integration with external tools
  • Develop Custom Code for ServiceNow application modules
  • Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menus
  • Code and configure interfaces between ServiceNow and other systems
  • Perform Unit testing, Fix defects identified in Unit testing
  • Administration / Configuration / Development of HR Service Requests.
  • Build and update Documentation for ServiceNow code and configurations
  • Coding experience in ServiceNow scripting / JavaScript / REST / Webservices / Angular JS etc.
  • Using ACLs for controlling the security mechanism in Service Now

Qualifications we seek in you!

Minimum Qualifications

  • IT Graduate with working experience with ServiceNow (Mandatory)
  • ITIL V3 Foundation Certified (Must)
  • ServiceNow Admin / Dev Certified (Must)

Preferred qualifications

  • Implementation Specialist certifications is preferred
  • Good management, analytic, problem solving & interpersonal skills
  • Self-motivated, Positive outlook & result oriented, ability to handle a Developer team
  • Strong communication skills
  • Good knowledge of available IT systems/tools and always keep up to date with new developments within the IT industry


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Manager

Job ID: ITO036483

Primary Location: India - Bangalore

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: May 27, 2021

Master Skills List: Consulting

Job Category: Full Time