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Process Associate - Pet Claims

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Process Associate - Claims
In this role you will be responsible for balancing Reverse Subrogation claim files. Interacting with third parties & internal customer partners both via emails & over the phone (both inbound & outbound).
Responsibilities
•    Critically analyze the claim file & the received demand package to identify any pendency
•    Communicate with 3rd parties to negotiate on the settlement amount
•    Liaison with internal Claims partners to further investigate on the claim file
•    Answer incoming telephone calls from third parties in relation to the demands sent by them 
•    Process reverse subrogation payments
•    Ensure that assigned targets in accordance with SLA metrics are met 
•    Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics 
•    Provide relevant process reports on a timely basis 
•    Ensure adherence to established attendance schedules & company policies and procedures.
Qualifications
Minimum qualifications
•    B.com/ BBA/BA/ BSC (Any Non – Tech Graduate)
•    Freshers are eligible
Preferred qualifications
•    Able to demonstrate empathy while improving chance to create rapport with the customer.
•    Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business
•    Voice Customer Service experience
•    Good knowledge of using Excel, MS Access Database
•    Proficient in English language- both written and oral
•    Insurance client experience will be an added advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Process Associate

Job ID: INS011006

Primary Location: India - Noida

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Feb 7, 2022

Master Skills List: Operations

Job Category: Full Time