Careers at Genpact


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SR Manager - LDT BB

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of Senior Manager, Black Belt
A Black Belt in Genpact is responsible for delivering tangible benefits & reducing costs by improving business processes, solving problems, and inspiring change within the organization. Black Belts ensure alignment of Quality initiatives with the company’s strategic initiatives and help implement a culture of continuous improvement through "leading by example" and facilitating the delivery of business impact/results.
•    Works with Transformation Services, Solutions, Transition, Training, Ops, and Practice to understand and deliver contractual commitments, deal books, and customer priorities;
•    Works with Ops leads, Vertical Leads and customers to craft, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included);
•    Crafting, planning and driving the value-generating roadmaps on the aligned accounts;
•    Initiating and leading benefit Black Belt [BB] projects that improve end-to-end processes and driving significant business impact for customers;
•    Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization;
•    The setting, validating and auditing measurement systems to deliver business impact;
•    Building Process Perfection culture in the team;
•    Providing Team Leadership in the application of Lean & Six Sigma tools and Process Perfection methodology;
•    Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions;
•    Motivating change management within Operations and customer organization;
•    Implementing Business Process Management Systems (BPMS) for newly Transitioned processes;
•    Supporting the MBB with driving the agreed governance with Operations and customers;
•    Conducting Quality Awareness, Lean and Green Belt Training within the organization;
•    Coaching & Mentoring Green Belts and project teams to drive value for customers based on the roadmap cooperated with them;
•    Executing and supervising the annual goals assigned by Quality function management;
•    Fulfilling the requirements and achieving BB Certification within 18-30 months;
•    Take over increased responsibilities within the described activities above;
•    Training other team members regarding the daily tasks whenever vital and requested by the manager;
•    Complete any other job-related tasks assigned by Quality function management;
•    Building strategic relationship skills experience with peers from TS, Consulting, Solutions, Transitions, operations and operating leaders to facilitate goals and objectives;
•    Clarifying the roles and appoints responsibilities of each member of the team
•    Challenging the team to develop as a leader
Minimum qualifications
•    Bachelor’s degree
•    Significant work experience required.
•    Tried project management experience with the ability to balance multiple tasks
•    Validated people leadership skills
•    Experience in Process Improvement Methodologies
•    Green Belt certification
Preferred qualifications
•    Previous experience in a multinational company would be an advantage;
•    Proficiency in project management and statistical analysis systems like MS Projects, Minitab, etc, would be a plus;
•    Prior significant exposure to top management interactions both internally and externally
•    Network operations - understanding of Incident, change, and problem management.
•    In-depth knowledge of project planning techniques, Agile methodology, and automated project planning tools along with relevant certifications is an added advantage
•    Black Belt / Lean / any other Quality Certification would be a plus;
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Senior Manager

Job ID: INS009678

Primary Location: India - Noida

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Oct 4, 2021

Master Skills List: Digital

Job Category: Full Time