Careers at Genpact


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OTC GPO - Manager - English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

We are inviting applicants to the OTC GPO - Manager with English


  • Builds a collaborative relationship with the key client partners, proactively asks for feedback and takes full responsibility of the process and overall account;
  • Identify and implement tactical Continuous Improvement Opportunities emerging from the day to day Operations, with the agreement of Customer Finance Transformation Organization and align with O2C stream Project Roadmap.
  • Drive execution of the global design solution across local org and in Genpact Ops.
  • Assist in meeting the defined KPI, as per the contractual agreement.
  • Asses operational performance against standards and take corrective actions as necessary.
  • Drive standardization across local org and in Genpact Ops.
  • Share best practice with the client’s stakeholders
  • Assist in deployment of Digital tools.
  • Provide SME advisory/ support during transitions & training.
  • Tracks customer concerns and enables resolution for client issues;
  • Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction;
  • Ensure smooth collaboration between the all the KBS parties and delivery centers.
  • Identifies and communicates risk areas to regional & global leadership, whilst providing solution oriented points of view;
  • Partakes to various internal & external projects, events and initiatives;
  • Ensures board of account efficiency by supporting architects within the account;
  • Participates to internal transformation meetings, communicates LDT related plans & results to customer;
  • Promote Genpact's values across teams in supervision.
  • Manage end to end projects- Identify, design and implement solution for projects in the area of OTC to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded.
  • As part of the projects ongoing with the client, actively drive the various automation initiatives around OTC (Robotics, Artificial Intelligence) in order to (over)achieve the targets
  • As part of the Metrics performance model, actively drive the metrics improvement discussions, both from a metrics as well as yearly target perspective, in close cooperation with the operations leads


Minimum qualifications

  • Experience in customer management related roles: e.g. O2C SME
  • Good years of experience in a BPO/Call Center/Shared Services environment (represents an advantage)!
  • Experience in project management.
  • Willingness to work autonomously and in teams playing different roles
  • Accountability: See it, own it and solve it mindset. Willingness to go the extra mile
  • Great communication skills: Ability to build and maintain effective relationships of trust and credibility with internal stakeholders and suppliers.
  • Execution: Ability to meet deadline and work well under pressure
  • Project management and coordination skills is often required due to the complex nature and scope of many of our projects and initiatives.
  • Ability to think strategically and communicate in a conceptual/structured way;
  • Ability to translate finance business needs into efficient tools & processes
  • Experience with the new technologies and a strong knowledge of ERP Tools especially in the SAP suite
  • Excellent knowledge of SAP processes in the Order to Cash domain

Preferred qualifications

  • College or Master's degree is an advantage
  • Curiosity and interest to learn as much as possible about the areas in which the company operates.

What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Manager

Job ID: HMS015277

Primary Location: Romania - Bucuresti

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 8, 2022

Master Skills List: Operations

Job Category: Full Time