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Content Reviewer – Management Trainee - Spanish

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of the Content Reviewer – Management Trainee with Spanish!
If you are willing to take up a new challenge and find yourself easily in the back office support for the customer, you like training other team members - seems we have just a perfect job offer!
Responsibilities 
•    Performing training needs analysis
•    Facilitating new hire training, , coaching and conducting performance evaluation of trainees
•    Collaborating with quality team to gather feedback and plan refresher trainings to help boost the efficiency of service,
•    Tracking and managing CSAT due to training, present training scores, cooperating with hiring to improve quality of hires
•    Providing weekly training updates
•    Shadowing agent transactions to stay up to date with product/ process changes and making necessary updates to training material
•    Working closely with client and internal teams to develop new or update existing training content periodically
Qualifications 
Minimum qualifications 
•    Advanced level of Spanish, min C2. 
•    Prior experience working as a Content Moderation Agent
•    Excellent understanding of same/similar workflow
•    High School Degree
•    This job will request working in a 24/7 schedule with alternating shifts and reviewing content that might be highly egregious in nature, every day. 
What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports langauge courses, professional tranings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Private Medical Package, Meal Vouchers or Access to welness programs
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Management Trainee

Job ID: HMS015118

Primary Location: Portugal - Lisbon

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 1, 2022

Master Skills List: Operations

Job Category: Full Time