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Assistant Vice President - Service Delivery Lead

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

Inviting applications for the role of Assistant Vice President - Service Delivery Lead

In this role, you will be responsible for overall site SLA delivery and supervise a group of team leads. You will function as a SPOC for client interaction, lead operational and project/ program level reviews and liaise with service lines and delivery to ensure proper solution design, cost and fitment to the portfolio.

You will work with sales to develop a winning strategy, develop it with the service line, then present for internal approval and customer acceptance. Your role will function as an overlay of existing technical and domain experts and bring value through service delivery pursuit and solution management skills.

We are looking for an Analytics Forecasting AVP to manage the processes and people responsible for accurate data collection, processing, forecasting modeling, and analytics for a large Healthcare and Life Science account. This leader will work closely across analytics operations, account sales, and internal competency teams to support and implement high-quality, data-driven solutions for our clients.


  • Overall responsibility to deliver per SLAs and manage stakeholder expectations Supervise a group of team leads.
  • Drive team performance and manage KPIs. Handle day to day operations with focus on analytics, coaching, recognition, and performance management.
  • Conduct governance meetings including daily, weekly, monthly and quarterly meetings and submit associated reports in advance.
  • Interact regularly with the clients to share updates, lead operational and project/ program level reviews.
  • Collaborate with other process owners, training and quality managers to share best practices and drive higher results and efficiency.


Qualifications we seek in you!

Minimum Qualifications

  • Bachelor's degree / MBA and Masters of relevant discipline

Preferred Qualifications

  • Ability to handle service process management and execution
  • Prior leadership experience in managing high tech industrial client


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Assistant Vice President

Job ID: HMS014705

Primary Location: Malaysia -

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 16, 2022

Master Skills List: Operations

Job Category: Full Time