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 Order Management - Senior Process Associate - German

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. 

Inviting applications for the role of the Order Management - Senior Process Associate - German!

Do you lack challenges in your current company and the job seems to be boring? Come and join us - we might have something just right for you! We are currently in the middle of implementing a new project, which requires us to be courageous, creative and willing to give ideas to improve it! 
 
Responsibilities 
•    Creating and booking of orders 
•    Daily monitoring the assigned orders and customer requests 
•    Resolving customer requests 
•    Contact with the customers via e-mails/phone 
•    Capturing information from logistics partners and informing customers regarding availability and deliveries 
•    Checking and solving potential issues between client purchase orders and system information 
•    Solving issues regarding damaged goods, shipment delayed, etc. 
•    Handling complaints related to logistics and return transports 
•    Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, 
•    Communicating with the warehouse and forwarders and efficiently manage the delivery process 
•    Preparing the relevant documents for the orders (export, transport, customs) 
•    Proposing resolution for streamlining activities and taking part in projects to implement these ideas 
•    Updating the information in the system 
 
 
Qualifications 
Minimum qualifications 
•    Very good knowledge of German, min. C1
•    Communicative level of English. 
•    Good MS Office (especially MS Excel) knowledge. 
•    Analytical thinking and ability to learn fast. 
•    Personal culture and ability to deal with the client properly. 
•    High motivation and willingness to learn. 

 
 
Encouraged Qualifications  
 
•    Personal culture and ability to deal with the client properly. 
•    High motivation and willingness to learn.  
•    Ability to work under time pressure. 
 
What can we offer?  
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
 
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. 

Job: Senior Process Associate

Job ID: HMS013285

Primary Location: Poland - Krakow

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Dec 14, 2021

Master Skills List: Operations

Job Category: Full Time