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PD-Analytics

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Come, be a part of our exciting journey! 
Inviting applications for the role of Process Developer, Order Management
Interaction: 
•    Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
•    Collaborates outside the company with client representatives, within the authority limits allocated by the process operating procedures or direct manager; as well as with freight forwarders, warehouses, logistic service providers
Activities:
•    Booking and validation of Orders in the ERP system and corresponding adaptation of Contracts in the ERP
•    Handling customer / sales requests
•    Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
•    Follow-up on pending items with Logistics / Supply chain team for order delivery status & with PSI
•    Reporting
•    Providing information to customers via e-mails/phone
•    Updating ERP regarding customer details, order details, supplies, pricing etc.
•    Gathering information from logistics partners
•    Informing customers regarding availability and deliveries
•    Creating orders (SOs) in the ERP system and updating the Contract details once the orders are delivered / installed
•    Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, etc.
•    Building relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
•    Coordinate with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
•    Checking and solving potential issues between client purchase orders (PO) and system information;
•    Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
•    Preparing the relevant documents for the orders (export, transport, customs)
•    Monitoring the assigned orders and exceptions validations
•    Proper categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
•    Gather details from customers for proper invoicing and ensure to have complete the billing / invoicing on-time as per the contractual agreements
•    Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms
•    Work with Local markets to gather rights details or resolutions and manage escalations, any problems, delays, inconsistencies, etc.
•    Archival of the right set of documents for audit and compliance purposes
•    Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Other responsibilities
•    Successfully graduating the training plan attached to the position and the tasks
•    Updating the working procedures periodically
•    Training other team members whenever necessary and requested by the manager
•    Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate
•    Find opportunities for continuous process improvement and innovative solutions and communicate to direct manager
Qualifications we seek in you!
Required Qualifications
•    University graduate
Work experience
•    Industry Experience - Services or hi-tech industry
Process/Domain Experience:
•    Contract Administration
•    Quote to cash process and sales administration
•    Coordination with Logistics / Supply chain teams
•    Dispute Management
•    Customer Master Data Set Up
•    Pre-Sales & Post-Sales Support
Other Preferences:
•    Knowledge on Logistics & Returns, Allocations, Material management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics
•    Project based billing collation and computation Experience of handling and coordinating contracts
•    Understanding of general leasing
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Process Developer

Job ID: CPG031179

Primary Location: India - Bangalore

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 21, 2022

Master Skills List: Operations

Job Category: Full Time