Careers at Genpact


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Order to Cash – Assistant Manager - English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Order to Cash – Assistant Manager - English!
Your job will involve invoice and payment processing, workflow management and issue resolution. 
•    Responsible for End to End contractual (SLA’s, critical metrics) & internal metrics. 
•    Ensure smooth & surprise free operations and service delivery. 
•    Build a detailed succession plan for all Key/Critical roles. 
•    Drive employee engagement, agent growth, retention with low attrition; timely detailed one on ones, updated time keeping system (My time), Compliance. 
•    Accurate & timely MSS Alignments, Cost Code, Band mix & Aspect/SRT updating process. 
•    Confirmed skills and proficiencies in assessment, problem solving, practices/policy administration/interpretation 
•    Flexibility to quickly shift priorities, multi-task and prioritize requirements in fast paced environment and lead all to completion 
•    Provide Insights on DevOps data, track & report any observations, bugs, Etc. 
•    Shown work with minimum supervision to take initiative and follow-up on assigned projects, balanced by good collaboration skills. 
•    Act as an intermediary between reviewers, Genpact & Client management 
•    Lead daily employee related issues by providing appropriate resolution 
•    Coach, Mentor and Motivate team with excellent people engagement 
•    Is needed to have Social Media accounts. 
Minimum qualifications 
•    Accounting knowledge – intermediate level;   
•    Similar Order to Cash work experience   
•    Organized personality with attention to details and customer orientation;   
•    Accurate, logical problem solver;   
•    Ability to handle client on a one-on-one basis, via e-mails and calls;   
•    Upbeat, proactive with the ability to work both independently and as part of a team;   
•    Communicative and ability to learn;   

Encouraged qualifications 
•    Excellent Analytical and Communication (Verbal and written) skills 
•    Ambitious (Intrinsic) and execution oriented 
•    Good social skills to work effectively with people.
•    Should have excellent team handling, management skills 
•    Multi tasking and flexible to deliver beyond expectations 
•    Teamwork and should have an approach across 360 degree (DRs/Peers/Superiors) management experience 
•    Proven skills in problem solving, practices/policy administration/interpretation 
•    Customer partner Management exposure with good presentation skills is a must 
•    Ability to handle pressure - Timelines and Customer Demands 
•    Leads by example with high on Values, Ethics and Integrity 

What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Assistant Manager

Job ID: CPG029786

Primary Location: Romania - Bucuresti

Education Level: Associate's Degree/College Diploma

Job Posting: Dec 23, 2021

Master Skills List: Operations

Job Category: Full Time