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DG - Customer Service Master Data Administration Specialist - Senior Process Associate - German

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Service Master Data Administration Specialist - Senior Process Associate with German!

Perform operational tasks related to Customer Master Data. Ensure that Customer Master Data processes are functioning efficiently and agreed targets are delivered on time. Contribute to improve service to customers through proper maintenance of Customer Master Data.

•    Caring for the correctness and timeliness of the process 
•    Responsibility for the process (knowledge of procedures, rules) in respective process area and its correlation to linked processes
•    Ensuring efficiency and high standard of operations: identification and removing inefficiencies in the processes, making improvements in the daily operational work
•    Support specialists in respective (also linked) functions
•    Customer master Data
•    Responsibility for the process (knowledge of procedures, rules) in respective process area and its correlation to linked processes 
•    Create and update customer master data on-time and according to agreed procedures
•    Create and update customer hierarchy
•    Create and update customer assortment
•    Manage master data blocks on customers
•    Deactivate and delist customers
•    Update and validate financial customer master data (Vendor code, credit limit, IBAN, SWIFT, payment terms, license number for no TAX number customers etc.)
•    Update customer specific data: Sales Representatives, Account Coordinator/Manager, Internal, Delivery, Invoice texts, Rounding data
•    Verification of received forms in terms of data quality and proper authorization
•    Ensuring that Master Data is high quality
•    Efficient and Self-driven in problem solving and decision taking
•    Create new SAP accounts for CRM system
•    Update Order Entry customer database 
•    Regular Error Log monitoring and analysis  
•    DTP (Desktop Procedures) ownership 

Minimum qualifications
•    Customer Focus (focus on internal customers)
•    Bias for action (focus on results and use of intelligent risk taking)
•    Team Alignment (team player; supports and respects others)
•    Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
•    Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)

Preferred qualifications 

•    Problem solving and decision-making ability
•    Ability to work with various IT applications (SAP, CRM, country specific systems, reporting tools, etc.)
•    Fluent in German and local language at min B1 level if required
•    analytical skills
•    Ability to set priorities and to work effectively under pressure of time
•    Basic knowledge of MS Office & SAP system

What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional tranings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Insurance, Luxmed, additional vacation days, biking policy

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates:

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Senior Process Associate

Job ID: CPG026440

Primary Location: Poland - Katowice

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Sep 6, 2021

Master Skills List: Operations

Job Category: Full Time