Careers at Genpact


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Assistant Manager - Process Analyst

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.


Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?


Inviting applications for the role of  AM, Process Analyst, Business Transformation and Automation!


The Process Analyst will be work directly with business stakeholders to understand business needs, create detailed requirements documentation and co-ordinate the development, testing and go-live with IT team. Through working on Salesforce Platform, the Process Analyst shall become an expert in educating the end user about product capabilities, identify gaps in the processes, and propose solutions to mitigate those gaps. He/she shall also develop skills in Project management/Software testing and Agile development.  




  • Work closely with business stakeholders to understand the business processes at a detailed level
  • Identify business process improvements and opportunities for automation
  • Participate in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations
  • Document work using flow charts, written descriptions, screenshots, and videos
  • Participate in discussions with IT including development and support teams
  • Attend daily stand-ups, story-pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers
  • Participate in the UAT and Go-Live process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.
  • Respond to process and product-related questions/feedback from end-users
  • Conduct product training for the end-user
  • Developing relationships by building trust, rapport, and positive working relationships with both internal and external stakeholders and team members



Qualifications we seek in you!


Minimum Qualifications/Skills

  • Bachelor’s degree in Computer Science, Software Engineering, Business or a related field
  • Certified in Business Analysis/Project Management
  • Experience in enterprise software as an analyst/process lead
  • Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective process designs
  • Excellent written and communication skills, with the ability to clearly document requirements and process assets using text and diagrams
  • Knowledge of Salesforce Platform, hands-on experience of Sales Cloud
  • Knowledge of design thinking processes and tools
  • Experience working with Scrum teams and Agile Methodology


Preferred Qualification/ Skills

  • Knowledge of Salesforce Platform, hands-on experience of Sales Cloud
  • Knowledge of design thinking processes and tools
  • Experience working with Scrum teams and Agile Methodology


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Assistant Manager

Job ID: COR019649

Primary Location: India - Gurugram

Education Level: Master's / Equivalent

Job Posting: Sep 8, 2021

Master Skills List: Sales and Marketing

Job Category: Full Time