Careers at Genpact


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Assistant Vice President - Consumer Banking

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?Apply now!

Inviting applications for the role of AVP, Consumer Banking

This role is a combination of Solutioning approach, sense in structuring deals, and excellent customer facing skills (executive presence, ability to listen and address specific problems, eloquent acceptable and reasonable solutions, etc.)


  • Be responsible for the solution development for contact center for deals globally (RFP )
  • Work with teams to build the client facing proposal
  • Front end along with BD/Sales and chip in to deal conversion
  • Have a point of view on market trends/changes/ landscape based on experience and industry knowledge
  • Able to work independently in a cross-cultural environment, panning different time zones (ability to work late nights and weekend for RFP submissions)
  • Thought leadership through whitepapers, content creation in narrative Word doc and PowerPoint deck, etc.
  • Excel and partner internally in a highly matrixed structure including collaborating with adjacent service lines, digital sales and practice, analytics sales and practice.
  • Industry depth with the large technology firms, and their needs in customer service, inbound and outbound
  • Drive innovation through deep customer involvement
  • Demonstrate thought leadership through whitepapers, webinars, and conference activity
  • Economic, technological, and motivated changes, and their impact on our client set
  • Stay on top of regulatory changes impacting client businesses
  • Drive cohesiveness across globalized activities
  • Combine technology and analytics to provide an outstanding solution


Minimum qualifications

  • MBA
  • Deep Domain expertise in Banking & FinancialServices
  • Experience as an operations managersolution architect, or management consultant
  • Proficient with Excelfor building financial business cases and commercial models
  • Proficient with generating client facing presentations in PowerPoint with excellent storyboarding abilities
  • Experience leading sales proposals/cycles (RFIs, RFPs, Orals, Due Diligence, Contracting)
  • Experience in the consumer banking industry as an operations manager, solution architect.
  • Proven ability to lead projects in a matrixed organization across multiple functions (sales, commercial/pricing, hiring, operations, IT, digital, analytics, transition/implementation)
  • Proven track record of working across multiple geographies including but not limited to India, Philippines, LATAM, Europe, US
  • Ability and track record of working in a fast paced RFP response environment with requiring working nights and weekend. Ability to work hours suitable for US EST & Europe times

Preferred qualifications

  • First-hand operational or involvement in consumer banking leadership
  • Proven record to convey value proposition, differentiators in a compelling manner to win new relationships/opportunities
  • Experience in working in a fast paced & timeline type of environment
  • Deep domain expertise in consumer banking operations and technologies (including analytics and digital products)
  • Ability to lead multiple partners
  • Excellent project & time leadership skills
  • Excellent analytical and execution skills
  • Very good command on MS-Office (Word, Excel, PowerPoint, etc.)
  • Collaborative management and working style
  • Effective Communication skills
  • Should possess high degree of versatility, good interpersonal skills, and excellent time management skills
  • Should be able to handle pressure and long work hours, if vital
  • Very ‘hands-on’ person with highly individual contributor output

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Assistant Vice President

Job ID: BFS017002

Primary Location: India - Mumbai

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Nov 26, 2021

Master Skills List: Operations

Job Category: Full Time