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Process Associate - Customer Service

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for the role of Process Associate, Customer Service 
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
•    Respond to customer queries and customers concern.
•    Demonstrates effective, clear and professional written and oral communication.
•    Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
•    Actively seek solutions through logical reasoning 
•    Demonstrates strong problem-solving capabilities and assist customers in case of any issues
•    Provide excellent customer service to our customers
•    You should be responsible to exhibit capacity for critical thinking and analysis.
•    Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
•    Basic knowledge of how digital payments work required
Qualifications we seek in you
Minimum qualifications
•    Graduate (Any Discipline)
•    Freshers are eligible
•    Proficiency in spoken & written English and with neutral English accent. 

Preferred qualifications
•    Previous experience in a customer service role chat/email/voice
•    Effective probing skills and analyzing / understanding skills
•    Analytical skills with customer centric approach 
•    You should be able to work on a flexible schedule (including weekend shift)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Process Associate

Job ID: BFS016119

Primary Location: India - Gurugram

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Sep 17, 2021

Master Skills List: Operations

Job Category: Full Time