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Assistant Manager - Banking

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Assistant Manager, Banking

We are looking for a Candidate with Operations experience who would be responsible for leading all activities in a process. Candidate will function as a Front-Line Manager who will keep a close tab on the daily performance metrics, drive performance management and drive new ideas for process improvement and streamlining

Responsibilities

In this role, you will be responsible for
  • Leading day to day operations and taking care of process metrics
  • Proactive approach in recognizing emerging trends like potential frauds, accuracy, staffing challenges and fix them
  • Identify process anomalies and get those fixed
  • Drive efficiency in teams every year
  • Ability to communicate efficient with client and the process management on issues related to the subject
  • Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies
  • Resource should have ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
  • Proven ability to work with customers and efficient communicating anomalies

Qualifications we seek in you

Minimum qualifications

  • Any graduate
  • Relevant experience in banking operations
  • Experience with Six Sigma tools

Preferred qualifications

  • Excellent Interpersonal skills.
  • Experience in managing a banking process
  • Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations
  • Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Assistant Manager

Job ID: BFS012528

Primary Location: India - Noida

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Dec 9, 2020

Master Skills List: Corporate

Job Category: Full Time