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Assistant Manager - Analytics


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Inviting applications for the role of Life Sciences Analytics, Assistant Manager

We are looking for an incentive compensation analyst who would be responsible to lead incentive compensation managed services for a life sciences account. The analyst will be responsible for working with lead client process owners to deliver end-to-end managed services utilizing the platform of choice.

Role and Responsibilities:
•    Drive incentive compensation operational tasks at off-shore providing support to US and Canada business; including management of deliverables, quality control process, customer satisfaction, issue resolution, work-flow process, and local support functions
•    Accountabilities:
• Manage IC deliverables for US and Canada Business; ensuring adherence to timelines and quality objectives
• Provide guidance for - 
◦ efficient and high-quality functional inputs
◦ process flows, POCs of the engagement
◦ promote synergy and best practice sharing among resources
◦ drive collaboration with Organizations in managing high standards of communication 
◦ delivering best in class services
•    Incentive Compensation (IC), Sales Reports, Activity Reports
• Periodic IC and sales reports based on KPIs e.g. MS, growth, units, value, attainment, metrics, YTD, contribution etc. 
• Ad-hoc IC and sales analysis report 
• Target setting validation
• Target vs. achievement calculation 
• Incentive and payout calculation
• Call coverage, call trend, coaching days, vacancy rate, productive frequency
•    Customer satisfaction surveys
•    Data Reconciliation
• Partner with SPOC to pilot additional projects and actively support in transition to offshore team.
• Establish, vigorously monitor and report KPIs & take proactive action to continuously strive for improvements.
• Work towards build-up of functional capabilities to expedite transition of value added projects from Business to CoE
• Drive standardization of reports across markets within SFE, IC team
• Identify and resolve operational issues, clearly articulate potential recommendations/solutions to managers/partners; manage number of escalations.
• Be proactive in planning; anticipate change and act in accordance; drive meticulous implementation of team goals and metrics.
• Work with other teams at CoE to leverage the cross-functional synergies
• Ensure exemplary communication with all stakeholders including internal and global customers through regular local and global updates with focus on accomplishments, KPIs, best practices, staffing changes, key events, etc.

Minimum qualifications
•    BE/B- Tech, BCA, MCA, BSc/MSc, MBA
• Experience  in Sales Force Effectiveness/Analytics with a leading pharma company/service provider 
• Familiar with US Pharma commercial operations. SFE solution like Javelin, Terralign, Alignstar, Callidus and any solutions. Field force experience (desirable) in Incentive Compensation offerings like – goal setting, payout design, contest management 
• Past work reflects a track record of operational excellence in SFE field
• Understanding complexity of working in an off-shore and on-shore environment with international exposure
• Familiarity with process set-up, quality KPIs and operational issues / management

Behavioral / team skills 
•    Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations 
•    Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
•    Excellent communication skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Assistant Manager

Job ID: ANA003881

Primary Location: India - Bangalore

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 8, 2022

Master Skills List: Operations

Job Category: Full Time