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DG - Business Analyst - Customer Experience Management

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

We are inviting applications for the role of BA, Customer Experience Management

In this role, you will be responsible to maintain & create Customer Experience dashboards, resolve any issues related to data accuracy or report extraction, Generate insights and improve customer satisfaction

Responsibilities

  • Reporting
  • Responsible for maintaining the various reporting dashboards which are data source for various other databases
  • Ensure accuracy of the reports pulled in from these dashboards, perform the relevant reconciliation and checks
  • Responsible for resolving user specific issues related to data in the dashboard or other admin related inaccuracies
  • Brainstorm and design the new report/dashboard development to meet the user expectations
  • Generating Insights
  • Improving Customer experience and feedback
     

Qualifications we seek in you!

Minimum qualifications

  • MBA/M.Sc. Economics

 

Preferred qualifications

  • Capacity to handle work stress and meet project deadlines
  • Solid problem solving and analytical capabilities
  • Basic understanding of Sales Force is a must
  • Excellent excel skills in data analysis- Advanced Excel, Power point
  • Good presentation and communication skills
  • Capacity to work with multiple stakeholders, and be influential and amenable
     

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

 

Job: Business Analyst

Job ID: ANA003551

Primary Location: India - Kolkata

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Jan 25, 2022

Master Skills List: Operations

Job Category: Full Time