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Senior Manager - Global Risk Investigation

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.


Are you the one we are looking for?

We are inviting applications for the role of Senior Manager, Global Risk Investigation

In this role, you will be responsible for Global Risk Investigations Analysis


You will be working with the risk function of a large banking client and will involve end-to-end identification and analyzing complex fraud schemes, such as purchase returns and credit voucher attacks while developing methodologies that facilitate the investigation of confirmed fraud loss, theft, or compromise of client’s account or payment credentials.

The role would also involve interaction with various stakeholder groups including business owners, compliance teams, Internal and External Auditors

Your activities will include, but will not be limited to the following:

  • Analyze transactional data and leads generated by intelligence groups, clients, law enforcement, merchants, consumers, and internal sources.
  • Conduct in-depth fraud analysis in support of investigations and present findings to clients.
  • Publish alerts and disseminate at-risk accounts to financial institutions leveraging client’s world-class Compromise Account Management System.
  • Manage a diverse set of compromise client portfolios to ensure adherence to client’s What to Do if Compromised requirements.
  • Prepare reports, briefings and other written products for senior leadership, regional teams, and internal stakeholders as directed.
  • Lead a skilled group of analysts and be proficient with the broad range of skills commonly used by a consulting firm.
  • Maintain strong client focus by building strong relationships with clients, scheduling and conducting key client meetings.


Qualifications we seek in you

Minimum qualifications

  • Graduate
  • Experience as a payments, risk, or security professional with a financial institution, merchant, or payments company.
  • Graduate degree in data analytics, statistics, mathematics, computer science, or relevant and proven experience analyzing structured and unstructured data.
  • Strong analytical skills with the ability to collect, organize, and analyze massive datasets.
  • Familiar with data visualization tools including Tableau, Excel, and PowerPoint.
  • Meticulous attention to detail with a knack for mining large data sets to support clear and concise recommendations on course of action.

Preferred qualifications

  • Experience with GRC tools will be an advantage


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Senior Manager

Job ID: ANA003246

Primary Location: India - Gurugram

Education Level: Master's / Equivalent

Job Posting: Nov 26, 2021

Master Skills List: Operations

Job Category: Full Time