Digital Products and Services

Cora OrderAssist

Order management is more than managing orders

A best-in-class supply chain begins with optimal planning and ends with a satisfied customer in possession of exactly what was purchased. Poor sourcing and demand planning, or inefficient order entry, will affect delivery and ultimately drive up the cost per order, as well as negatively impact the customer experience. In order to avoid poor order management, firms must embrace dynamic order allocation and real time analytics in order to grow in the digital age.

Solutions

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Genpact OrderAssist is powered by Genpact Cora - an artificial intelligence (AI) based platform for digital transformation, and embeds business rule-driven decision-making across the order management process over the cloud.

The result is better collaboration, reduced need for manual interventions, quicker translation of 'insight-to-action' in activities such as order change requests, promotions and prioritization of tasks.

Impact