Privacy Policy


Privacy and Cookie Policy

Effective 2007, modified to include reference to Cookie Policy 2/2013.

We at Genpact and our affiliated companies worldwide (“Genpact”) respect your privacy and are therefore committed to affording complete protection to the sensitive information relating to any visitor to our website. In recognition of your need for adequate protection and proper management of any personally identifiable information (“Personal Information”) that we may receive from this website, Genpact has established this Online Privacy Policy. By using Genpact.com you agree to be legally bound by this Policy, which shall take effect immediately on your first use of Genpact.com.

We refer to Personal Information to mean any information that may identify an individual, including, but not limited to, a first and last name, physical address (whether, residential or official), email address or other contact information, that is not publicly available. In general, you can visit Genpact's Web pages without telling us who you are or revealing any Personal Information about yourself, except if you opt to apply online through the link available on the Careers page or write to us through the ‘Contact us’ page, or subscribe to our newsletters etc by registering on the Knowledge page.

Application of the Policy

  • This policy covers how Genpact treats personal information that may be received and collected.
  • Links: The Genpact website may be linked to other websites which are developed by people over whom Genpact exercises no control. This policy does not apply to the practices of such third party sites. These other sites may place their own cookies on your computer, collect data or solicit personal information. Genpact is accordingly not responsible for the privacy practices or the content of such websites.

What type of Information do we receive?
The types of information we receive are:

  • Information given by the user: We receive and may at times store any information including Personal Information you enter on our website or give us in any other way,which may be in any of the following forms:
    • By entering information on the page titled Contact Us, you will submit information such as your name, and email address to enable us to reply to you
    • By sending in your resume and other personal details through the Apply Now Link, which enables you to apply online for an opening at Genpact. We may use this information throughout Genpact and its affiliates and subsidiaries for the purpose of employment consideration or your inquiry, and may also keep the information for future consideration.
    • By registering with the Knowledge Center link in order to send you our newsletters and other news alerts that you may have subscribed to, we ask for your name and email ID. Please note that we will also be collecting any information that you may have mentioned in any communication/ email that you send to us.
  • Automatic Information: We may at some time, receive and store certain types of information whenever you interact with us, e.g. the use of "cookies".
  • E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Genpact.com if your computer supports such capabilities.
  • Information from Other Sources: We might receive information about you from other sources and add it to our account information.
  • Genpact collects limited non-personally identifying information your browser makes available whenever you visit a website. This log information includes your Internet Protocol address, browser type, browser language, the date and time of your query and one or more cookies that may uniquely identify your browser. We use this information to operate, develop and improve our services.

Do we collect sensitive personal data?
We do not generally seek to collect Sensitive Personal Information through this site. If we do seek to collect such information, we will ask you to consent to our proposed uses of the information. By providing us with unsolicited Sensitive Personal Information, you consent to our using such data/information subject to applicable law as described in this Privacy Policy.

"Sensitive Personal Information " refers to the various categories of personal data identified by European and other data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent, and include personal data about personality and private life, racial or ethnic origin, nationality, political opinions, membership of political parties or movements, religious, philosophical or other similar beliefs, membership of a trade union or profession or trade association, physical or mental health, genetic code, addictions, sexual life, or criminal record (including information about suspected criminal activities).

Use to which information so received is put
As a general practice, no Personal Information is collected about a visitor to the website, apart from the personal information submitted by the visitor himself/herself. We shall use such Personal Information for the purpose you share it with us. However, at times, certain information may be collected from you when you visit the website. Such information is aggregated to measure the number of visits, average time spent on the website, pages viewed etc. This gives us an idea of which parts of our website users are visiting, in order that we may improve the content to offer you better services. We do not link IP addresses to anything personally identifiable. This means that a user’s session will be tracked, but the user will be anonymous.

We do not share, sell or lease Personal Information about you to any third parties for their marketing uses. Genpact does not intend to transfer, rent, sell, or share any Personal Information that may be submitted by you, without your consent to third parties who are not bound to act on Genpact's behalf unless such transfer is required in order to comply with requirements of law; to investigate, prevent, to take action regarding illegal activities, such as suspected fraud; in response to subpoenas, court orders, or legal process; to establish or exercise our legal rights or defend against legal claims; enforce our Terms and Conditions of Use or in situations involving potential threats to the physical safety of any person.

Reorganisation of Business
Circumstances may arise where, whether for strategic or other business reasons, Genpact decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided through this Web site in a manner that is consistent with this Privacy Policy.

Confidentiality and Security

  • We limit access to any Personal Information that may be submitted by you, to Genpact employees strictly on a need to know basis, such as to respond to your inquiry or request.
  • We have physical, electronic, administrative, technical and procedural safeguards that comply with all applicable laws and regulations to protect your Personal Information from unauthorized or inappropriate access, alteration, disclosure and destruction. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are done using a shared computer.
  • Employees who misuse personal information are subject to strict disciplinary action, as it is a violation of the Integrity Policy of Genpact.

Transfer of Information
Genpact is a global organization, with legal entities, business processes, management structures, and technical systems that operate across borders. Our privacy practices are designed to provide protection for your personal information, all over the world.

We may share your personal information within Genpact and transfer it to countries in the world where we do business, but we will do so only for the purposes described above. Some countries may provide less legal protection for your information. In such countries Genpact will still handle information in the manner we have described here. When we transfer your information to other countries, we will protect that information as described here unless required otherwise by applicable laws. More particularly, under the Genpact Document Classification procedures, Personal Information is classified as confidential and is labeled, stored, accessed, transmitted and disposed of in accordance with that classification.

Access to your information
You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. You can do this by sending us an email.

Your Consent
By using the website Genpact.com you accept and consent to the practices and principles described in this Online Privacy Policy, and to Genpact's processing (which includes in particular recording, storing, utilizing or processing) of Personal Information for the purposes given above as well as those explained where Genpact collects Personal Information on the Web.

In particular, we would like to inform users from the European Union, that such Information may be stored on servers located beyond the European Union and/or transferred on to our subsidiary and affiliated companies in other countries. Your Personal Information will be handled strictly in accordance with the Genpact Data Protection and Privacy Policy. Further, in accordance with the Genpact Document Categorization and Classification Procedures your data would be classified as ‘Confidential’ and treated as such.

By accessing and using this website, you confirm that you were informed regarding the processing of your Personal Information (including your rights related there to) and you give your express consent regarding such processing, and the transfer of such data to other countries.

Links to Other Sites
We provide links to other Web sites for your convenience and information. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked Web sites. We are not responsible for the content of linked sites or any use of the sites or for the privacy practices of those other Web sites.

Third Party Services
Third parties may provide certain services on our behalf. Genpact may provide information, including Personal Information that Genpact collects on the Web to third-party service providers (who are contractually bound to use Personal Information we share with them only to perform the services we have hired them to provide) to help us deliver programs, products, information, and services. Genpact will take all reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on Genpact's behalf.

Cookies and other technologies
Cookies are small text files which a website may put on your computer or mobile device when you visit a site or page. The cookie will help the website, or another website recognize your device the next time you visit it.

Genpact may use cookies or similar technology across its websites to improve their performance and enhance your user experience. At times we may seek to place a cookie on your device (for instance, your computer's hard drive) which allows the server to recognise the device when it visits again, in order to track statistical information about navigation to and throughout certain areas of our website, and to Genpact promotions on other websites. The information that is tracked by such a cookie is used only for internal purposes, such as to improve website navigation and to measure the effectiveness of our promotional placements. For example, we keep track of the domains from which people visit and we also measure visitor activity on the website, but in a manner that would keep the information anonymous. Genpact may use this data to analyze trends and statistics and to help us provide better customer service.

Generally, cookies on our websites are in the following categories:

  1. Essential cookies: Some cookies are essential for the operation of our websites.
  2. Performance Cookies: We utilize other cookies to analyze how visitors use our websites and to monitor website performance. For instance, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.
  3. Functionality Cookies: We use functionality cookies to remember your preferences.
  4. Behaviorally Targeted Advertising Cookies: Such cookies assist to serve you with advertisements that we believe are relevant to you and your interests. You might see these advertisements on our website or other sites that you visit.

Advertisers sometimes use their own cookies to provide you with targeted advertising. For instance, advertisers may use a profile they have built on sites that you have previously visited to present you with more relevant advertisements during your visit to our website. We believe that it is useful to our users to see advertisements that are more relevant to their interests. If you are based in the European Union and would like to learn more about how advertisers use these types of cookies or to choose not to receive them, please visit www.youronlinechoices.eu. If you are based in the United States and would like to learn more, please visit http://www.aboutads.info/choices/.These websites are not owned by us and we are not responsible for their content.

We also use or allow third parties to serve cookies that fall into the four categories above. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions.

We maintain the highest levels of confidentiality for this information. This anonymous information is used and analyzed only at an aggregate level to help us understand trends and patterns. If you do not want your transaction details used in this manner, you can either disable your cookies or opt-out at the download or request page. However, if you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed.

How to enable and disable cookies using your browser:

Google Chrome

  • Click the wrench icon on the browser toolbar
  • Select Settings
  • Click ‘Show advanced settings’
  • In the “Privacy” section, click the ‘Content settings’ button
  • To enable cookies in the “Cookies” section, select ‘Allow local data to be set’, this will enable both first-party and third-party cookies. To allow only first-party cookies select ‘Block all third-party cookies without exception’
  • To disable cookies, in the “Cookies” section, select ‘Block sites from setting any data’
  • Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Microsoft Internet Explorer 6.0, 7.0, 8.0

  • Click on 'Tools' at the top of your browser window and select 'Internet Options'
  • In the options window navigate to the 'Privacy' tab
  • To enable cookies: Set the slider to ‘Medium’ or below
  • To disable cookies: Move the slider to the top to block all cookies
  • Note there are various levels of cookie enablement and disablement in Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Mozilla Firefox

  • Click on 'Tools' at the browser menu and select ‘Options’
  • Select the Privacy panel
  • To enable cookies: Check ‘Accept cookies for sites’
  • To disable cookies: Uncheck ‘Accept cookies for sites’
  • Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies

Opera

  • Click on 'Setting’ at the browser menu and select 'Settings'
  • Select ‘Quick Preferences’
  • To enable cookies: check “Enable Cookies”
  • To disable cookies: uncheck “Enable Cookies”
  • Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy/

Safari on OSX

  • Click on 'Safari' at the menu bar and select the 'Preferences' option
  • Click on 'Security'
  • To enable cookies: In the 'Accept cookies' section select 'Only from site you navigate to'
  • To disable cookies: In the ‘Accept cookies’ section select ‘Never’
  • Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html

All other browsers

Please look for a “help” function in the browser or contact the browser provider.

Phishing attacks
We would like to caution our visitors about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by a sending an email misrepresenting it to be from a genuine source. Please be aware that we never seek sensitive or confidential information such as regarding your financial or health record through emails or through our websites. If you receive such a message claiming to be from Genpact, then please do not reply to it and immediately bring it to our attention by contacting the Webmaster.

AntiSpam policy
Genpact recognizes the receipt, transmission or distribution of spam emails (unsolicited bulk emails) as a major concern and has taken reasonable measures, to minimize the transmission and effect of spam emails in its computing environment. All emails received by Genpact are subject to spam check. With this measure, along with other technical spam reduction measures, Genpact hopes to minimize the effect of spam emails. Genpact reserves the right to reject and / or report any suspicious spam emails, to the authorities concerned, for necessary action, from time to time.

Compliance with Privacy laws
Genpact strives to comply with all applicable laws around the globe that are designed to protect your privacy and Personal Information, no matter where that Personal Information is collected, transferred, or retained. Although legal requirements may vary from country to country, Genpact intends to adhere to the principles set forth in this Online Privacy Policy even if Personal Information is transferred from your country to others countries that may not require an "adequate" level of protection for your Personal Information.

Changes to this Policy
Genpact plans to take all reasonable efforts to maintain up to date and effective online privacy standards and practices. We have linked every page of our website to this page for your convenience and you may also contact our Webmaster with any questions or concerns that you may have.

Please check this privacy policy periodically to inform yourself of any changes. Although we reserve the right to modify or supplement this privacy policy, most of such changes will be minor. We will provide notice to you on this website of any major changes for at least 30 days following the change.

Contact Us
If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, you can contact Genpact or the Webmaster, by clicking on the Contact Us page. We welcome your questions and suggestions about our Privacy Policy

Ready to
Explore?