Genpact Research Institute


Welcome

The Genpact Research Institute is a specialized think tank harnessing the collective intelligence of Genpact – as the leading business process services provider worldwide – its ecosystem of clients and partners, and thousands of process operations experts. The Institute examines new trends that influence the evolution of strategically important operating models, helping our client’s business. The Institute combines Genpact’s deep expertise in process management, analytics, and technology with the insights of our research partners and clients. Projects are led by leaders and subject matter experts from Genpact’s offices around the world. These teams also draw on a global network of external partners and industry experts, and benefit from our extensive connection with hundreds of large clients globally.

Read the Latest GRI Content

Assessing digital impact across insurer and channel operations

A study by the Genpact Research Institute and ACORD on the insurance industry’s ability to achieve positive outcomes over a range of digital technologies.

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Accelerating the pace and impact of digital transformation

How are 21% of organizations making digital work?

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What is holding back the digital revolution?

Read the new study by Harvard Business Review Analytic Services in association with the Genpact Research Institute

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Industrial internet and business transformation

Study reveals disconnect between business goals and implementation strategy

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Intelligent Operations Magazine

A special research-rich issue of Intelligent Operations

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About the Institute

The Institute examines new trends that influence the evolution of strategically important operating models, helping our client’s business. It covers 11 strategic needs - from managing regulations and risk, to enhancing profitability, growth and customer satisfaction - across 9 industries.

The Institute combines Genpact’s deep expertise in process management, analytics and technology with the insights of our research partners and clients. It oversees external collaborations such as the one with MIT Center for Collective Intelligence and the related Intelligent Operations community site (coming soon); as well as the engagement of experts sourced through ProcessColab, Genpact’s proprietary operations solutions marketplace.

Projects are led by leaders and subject matter experts from Genpact’s offices around the world. These teams also draw on a global network of external partners and industry experts, and benefit from our extensive connection with hundreds of large clients globally.

Leadership

The Institute is chaired by Gianni Giacomelli, SVP Product Innovation and Chief Marketing Officer, and its steering committee includes senior leaders Shantanu Ghosh, SVP, CFO Services; Sasha Sanyal, SVP, Corporate Strategy, Lean Six Sigma and Transitions; and Sanjay Srivastava, SVP and Business Leader, Enterprise Technology Services. 

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