Driving customer lifetime value through design thinking, process and digitization

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For banks and financial institutions, the need for a more customer-centric operating model is undeniable. Developing a more efficient Client lifecycle management (CLM) function is the first step. Streamlining CLM processes, from customer on-boarding and account management to off-boarding, has a direct impact on the customer experience and can help drive loyalty, compliance and ultimately revenue growth. This webinar talks about the benefits of industrializing CLM operations and related business processes through digital technology and analytics guided by principles derived from Lean management and a sharper focus on the customer journey.