Why Kodak selected Genpact as a partner to improve Customer Satisfaction

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Chuck Ladow, Worldwide Customer Support Director, Eastman Kodak speaks on the partnership with Genpact to provide cost effective and high quality product and technical support for Kodak's Consumer Inkjet customers. By listening to their customers and channeling the feedback to relevant stakeholders in the client organization Genpact helped Eastman Kodak improve customer satisfaction by over 6%.