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COVID-19: A wake-up call for same-day claims payment

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Insurers face years of claims disruption as a result of COVID-19. A spike in complex, technical claims and prolonged legal disputes will tie up resources, but insurers must still provide rapid payment of non-contentious claims to customers relying on these funds. Matthew Madsen, European claims leader at Genpact, share his views on how insurers can ensure simple claims are paid the same day and deliver on their customer promise.