Report

How do banks deliver a superior omni-channel experience and cut costs

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Which banks deliver a superior omni-channel experience and cut costs? This document shares observations from today’s client-bank interactions. Specifically, it explores how banks integrate their people, digital technology and analytics through better processes to deliver great, channel-agnostic customer experience at scale.

For more information, visit www.genpact.com/industries/consumer-banking

Report

How do banks deliver a superior omni-channel experience and cut costs

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