HfS Research Ranks Genpact Among Top Three Leaders in Artificial Intelligence

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Genpact Cora platform’s expansive set of AI technologies cited as key factor in recognition on HfS 2017 AI-powered OneOffice Premier League

The recent report from HfS Research evaluates five key pillars that align the front, middle, and back offices: digital customer engagement, design thinking for digital outcomes, digital underbelly, and intelligent digital support functions and processes.

“Genpact’s process expertise and industry experience are proving real differentiating qualities in its ability to deliver real business results from artificial intelligence,” said Phil Fersht, chief executive officer, HfS Research. “Genpact has been making smart investments in AI and related technologies, both organically and through strategic acquisitions, that are helping its ambitious clients speed digital transformation throughout their operations.”

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“To support clients on their automation journey, Genpact’s Cora platform is providing all their automation and AI assets in a modular way. This includes the recent acquisition of Rage Frameworks whose capabilities allow for an expansive integration of semi and unstructured data,” said Tom Reuner, senior vice president, Intelligent Automation, HfS Research. “The command and control center of Cora is providing a governance layer that is critical for scaling deployments.”

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