Everest Group PEAK Matrix for Banking BPO Service Providers

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Genpact has been named a “Leader” and a “Star Performer” in Everest Group's “Banking BPO – Service Provider Landscape with PEAK MatrixTM Assessment 2016” report. The report analyzes the changing dynamics of the banking BPO landscape and assesses 24 firms' for their service and delivery capabilities using PEAK Matrix framework for data-driven and comparative assessment.

Everest Group recognized Genpact for its market success, scale, scope, technology and delivery footprint. The analyst firm specifically cited Genpact for its diversified scope, highly talented resources and highest number of new logo acquisitions in the segment.

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