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Enabling a digital workplace: Enhancing customer experience while optimizing the cost of support

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The digital workplace requires a consumer-centric reimagination of the enterprise computing environment, requiring more intelligent, effective and adaptable IT service management. This Gartner article, co-authored by Genpact, details how advanced IT Service operating models can deliver lower cost, efficiency gains, better control over overall IT spend, while ensuring significantly higher internal customer satisfaction.

Point of View

Enabling a digital workplace: Enhancing customer experience while optimizing the cost of support

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