• Report

Forrester recognizes Genpact's ability to deliver insights as a service

The Forrester Wave™ is a guide for buyers who are considering their purchasing options in a technology marketplace. In this report, The Forrester Wave™: Insights-Driven Business Process Outsourcing, Q4 2020, Forrester evaluates 13 significant providers of insights-driven business process outsourcing (BPO) and ranks them based on their scores in current offering, strategy, and market presence.

Learn more about insights-driven BPO leaders


Forrester describes Genpact as the Ferrari of insights-driven business process outsourcing and recognizes our ability to deliver insights as a service in our client engagements. It notes our sophisticated mix of domain, data, analytics, and technology, our partner ecosystem and acquisitions, and innovation with our Cora platform.

Forrester states that Genpact's sweet spot lies in sophisticated analytics and automation engagements built on predictive modeling, demand forecasting, and unlocking the value of data.

Our customers, according to the report, appreciate Genpact's ability to build and deploy flexible and customizable technology to embed intelligence deep within a business process.