Digital Transformation
Jun 26, 2017

Thoughts and takeaways from the Gartner Enterprise Architecture Summit

In June, PNMSoft, a Genpact company, sponsored the Gartner Enterprise Architecture (EA) & Technology Innovation Summit in London. With 700 people in attendance, the event greatly exceeded our expectations. It presented us a fantastic opportunity to exchange thoughts with industry peers and leading analysts on how digital business platforms are helping companies be more innovative, agile and market-leading. There were many forward-thinking organizations in attendance, including our customers like Amdocs, BAE SYSTEMS and South West Water

We particularly enjoyed the opening keynote, “Digital Business Platforms—Integrating Your Business Ecosystem,” presented by Gartner EA team’s Marcus Blosch, vice president of research, and Don Scheibenreif, vice president, distinguished analyst. They urged organizations to expand their EA beyond the enterprise, to their whole business ecosystem – including their customers, partners, IoT devices and IT systems.

They noted: 

Gartner analyst @donscheibenreif says over 70% of top performing organisations are part of many #digital ecosystems #GartnerEA

Gartner analyst Marcus Bloch says #EA initiatives will focus on enabling #digital #businessplatform strategies #GartnerEA

The world is moving towards business ecosystems, which will be enabled by new digital platforms. Marcus   and Don described four types of platform business models:

  1. Collaboration: enables disparate parties to work better together, such as in the supply chain
  2. Orchestration: helps aggregate and combine building blocks. For example, a tool that coordinates the different devices and systems that make up the smarthome, i.e. a Nest thermostat and Amazon’s Alexa
  3. Creation: provides a platform that everyone can create on, like the Google Play Store and Apple’s App Store
  4. Matching: connects provider and consumers, like Airbnb or Uber

Marcus and Don named the Philips HealthSuite device cloud as an example of a collaboration platform. The Philips HealthSuite device cloud is a secure, scalable cloud service that connects IoT devices that monitor and collect data on users’ health and wellness. The aggregated health data provides insights to individuals as well as their care professionals.

The example was particularly striking because of its similarities with our case study of a Polish hospice that uses telemedicine devices in combination with our intelligent business process management suite (iBPMS), Sequence, inpatient care. With collected data from IoT medical devices, such as blood pressure, ECG, and heart monitors, its doctors and staff can remotely assess and monitor a patient’s vital signs. By integrating the IoT devices with Sequence, they have a visual representation of each patient’s data and records. This has helped enhance work allocation and task routing among the hospital’s staff. Click here to learn more.

Blosch and Scheibenreif also gave Monsanto, the American multinational agrochemical and agricultural biotechnology corporation, as an example of an organization that is integrating multiple business ecosystems. It’s bringing together suppliers; distributors; partners (like John Deere tractors) and their dealers and suppliers; and commodity traders that offer market data and trends. As a result, Monsanto has realized an 8 to 12 percent increase in yields, with as much as 25 percent expected.

Also in the agricultural industry, our client SAPEC, a key player in the crop protection and nutrition markets, uses Sequence to help streamline its new product development business. Originally, SAPEC’s new product development business employed a process that involved a complex mix of emails, phone calls and spreadsheet exchanges between departments. Using Sequence, SAPEC was able to automate this process, reducing the amount of manual tasks and spreadsheet exchanges. Everything runs far more efficiently, saving users 500 hours spent on emails per month (25 users saving one hour per person per day). More details on the benefits SAPEC has achieved are detailed in their case study, just published this month.

Overall, we thoroughly enjoyed the Gartner EA & Technology Innovation Summit. And we couldn’t agree more with the following statement on the event’s website:

Digital is transforming every part of the organization and enterprise architecture is no exception. Digital business platforms are emerging as the approach to digital innovation combining five interdependent elements – ecosystem, customers, things, IT systems and intelligence.

This blog was first published by PNMSoft, a Genpact company, a global provider of intelligent BPM software (iBPMS) solutions.