Artificial Intelligence
Nov 20, 2018

Business process management: changing the game

Whether you're a travel company booking vacation packages or a manufacturer putting together parts on an assembly line, your business has processes to get work done.

But a process doesn't always follow a simple chain of events. It's more often a game of workflows, with twists and turns, and different people passing the ball around to get from start to finish. This web of exchanges and connections can make it hard to establish standards and get work done quickly. Business process management (BPM) maps out workflows, formalizes the steps, and helps your organization run faster and smoother operations.

Common hurdles with business process management

When you try to move steps along in a process, you have to juggle numerous rules and conditions, across various employees and departments. It can get quite messy without standardization – especially if you are working manually with paper files, spreadsheets, or strings of emails.

Think about a playbook. Coaches draw up plays using Xs, Os, and arrows so that players know what to do and where they need to be. Without a solid plan of action, teams lack the coordination needed to score and win. The same goes for business. Without understanding the logical steps in a process, your team members can drop the ball (unfortunately, sometimes on customers). You end up hitting common challenges, such as:

  • Bottlenecks: An employee might make a small error or run into a problem, slowing the process down or bringing it to an indefinite pause
  • Duplication of work: Inefficiencies and lack of communication cause co-workers to double up on tasks or even take unnecessary extra steps
  • Lack of visibility: When working manually, management has no way of seeing where processes stand or how they're performing. Making improvements becomes a challenge
  • Integration issues: Some are smart to look to technology to help. But if a solution does not tie in with your existing systems, you get communication gaps and technical difficulties

Effective BPM software takes all of these challenges into account and provides tools for overcoming them.

BPM software – a real game changer

BPM software, or BPMS, quickly and easily maps the various steps in a process – no matter how complex they are – and sets workflows into motion. With everything uniform and automated across the board, you can route action items to the right people and in the right sequence. Team members know what they have to do and by when, which encourages progression. This minimizes the chances of bottlenecks or inefficiencies, boosting the speed of operations.

A good BPMS also includes a management-level view of running processes. So, besides designing workflows, you can oversee and control them, as well as find areas of improvement. It will also point you to any system errors, as they happen. You can then correct course and get things moving smoothly again.

About the author

Gal Horvitz

Gal Horvitz

Senior Vice President, Digital and Genpact Cora Leader

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