Hospitality

Realizing the hotel of the future

As customer expectations and competition increase, hospitality firms are rethinking the customer experience while also managing cost. Using design thinking, digital technologies, and analytics, we map and connect the customer journey from the front to the middle and back office, making sure your guests have a seamless, five-star experience.

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Hospitality Highlights

  • $
    1
    +
    billion impact delivered through analytics
  • ~
    5
    X
    efficiency through Smart Enterprise Processes
  • 32
    +
    patents

Hospitality Solutions

Genpact's digital expertise improves both performance and customer satisfaction for major hotel chains. We create the hotel of the future by harnessing insights from streams of data and analytics. This is how we improve asset management, transform operations, and provide excellent customer experiences.

 

Insights on Hospitality

Digital Technology Case Study
Resorting to the best: Digital automation for accounts receivable