Executive Insights: Jim Marous, Brex, Highline, 10x Banking, and Genpact

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Discover insights from the experts

Today, fintechs, banks, software companies, and service providers are coming together to design new platforms that fulfill distinct customer needs, deliver profits, and serve a broader purpose. In this on-demand video series, author and influencer Jim Marous, fintechs Brex and Highline, software provider 10x Banking, and Genpact provide six tips on how to build your own digital financial services masterpiece.

Our experts share six key tips, including:

Tip 6: Consider crypto

When will the central banks of the world's largest economies launch a cryptocurrency? Our experts weigh in.

Watch the final video in the series (tip 6)

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Tip 1: Learn from leaders

We put our clients and partners in the hot seat and gave them 30 seconds each to provide their top piece of advice.


Tip 2: Be purpose-driven

Purpose and profits. Better together. Hear how fintech Brex is achieving both.


Tip 3: Develop the right operating model

To scale rapidly, you need to build a digitally enabled operating model. Find out from Highline how to do it right.


Tip 4: Engage to drive customer loyalty

Is loyalty dead? Is engagement the new loyalty? Could an app be the answer? Jim Marous answers these questions and more.


Tip 5: Lead at the speed of digital

The right strategy and an ecosystem of partners can help accelerate decision cycles. Highline explains.

More tips for building a digital financial services masterpiece

For more tips on how to build a digital financial services masterpiece, check out BK's article, The digital financial services playbook, which first appeared in BAI Banking Strategies.


More on purpose-driven banking

To learn more about purpose-driven banking, and find out how your financial institution can help customers move from wasted moments to moments that count.


More executive insights

For more Executive Insights, don't miss our exclusive video series featuring Goldman Sachs CFO, Stephen Scherr, and our own CEO, Tiger Tyagarajan, which addresses some of the biggest trends impacting banking and capital markets leaders today.


More on instinctive banking

To learn more about what the future holds for banking, read our report, Banking in the Age of Instinct.